Program Evaluation and Development are vital to the success and effectiveness of
programs in meeting set needs and objectives. Evaluation tools are created using survey tools
such as questionnaires, interviews, process notes, and comparative studies. The data is then
analysed using SPSS data software which is then synthesized into a report detailing overall
satisfaction, most popular aspects and most popular recommended changes. The report
contents include:

1. Executive Summery
2. Survey Methodology
3. Site Description
4. Client Demographics
5. Key Trends
- Overall Satisfaction
- Access to Services
- Appropriateness of Services
- Outcomes
- Most Popular Aspects of Program
- Most Popular Recommended Changes
6. Commendations
7. Recommendations
8. Appendix

The report is presented and strategies for change recommended. If needed, a follow-up 6-month
review is provided to assess plan of action and to evaluate program effectiveness.




                       Cost: $150 per hour or as contracted
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